Frequently Asked Questions

When Will I Receive My Order?

Items will normally arrive within 3 to 4 working days - no weekend deliveries unless the increased subsidy is paid for this service which varies upon item ordered - please contact us to discuss your order requirements.

The delivery times quoted here are only an estimate and may vary depending on demand. We will always try to get your goods to you as soon as possible.

I Am Not Happy With My Order - What Do I Do?

Exchange or a refund will be carried out on receipt of the faulty goods back to DCC4x4 to the address given in accordance with what has been discussed with the customer.

Non-faulty returns are subject to a 25% restocking charge (outside the cooling off period as dictated by the Distance Selling Regulations).

Post and packing is non-refundable. Whether or not a fault exists will be determined solely by the manufacturer. Inability on the part of a customer to fit non-faulty goods, whether or not caused by the ordering of the incorrect style or model, will not be accepted as a fault.

Exchanges will be accepted, subject to the 25% restocking fee if goods are returned as new, carriage paid.

Discretion will be used to issue credit, exchange or refund if an item is returned within 10 working days of receipt provided that the merchandise is in its original condition.

Who Processes The Payment?

Credit card payments are processed by PayPal, the internet number one credit card payment site.

Is My Payment Safe?

Yes - all credit card payments are made using the PayPal secure encrypted site.

Company Details:

Tel: 020 8706 0014 / 07831 756 340

Fax: 020 8530 0501


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